How Velobet Protects Your Personal Data

What Personal Data We Collect and Why

When you open an account with casino Velobet we collect your email address, a username that cannot be changed afterwards, and a password, then invite you to complete your profile with your first name, last name, date of birth, mobile number, country, city and address. This information lets us run your account, confirm who you are and meet our legal duties, and it is required before you can use payment methods beyond crypto deposits.

Identity Verification and Record Keeping

To verify your identity during the registration process we ask for an ID or passport and proof of residence no older than three months. Checks are usually completed within 48 hours, provided your documents use the Latin or Cyrillic alphabet; otherwise we may request video verification instead. We keep these verification records for 10 years, in line with the terms that bind us, last updated 07/03/2025.

Players identified as politically exposed persons may have their account closed, with a 20% administration fee deducted from any returned deposit. Our Privacy Policy is written in English, the binding language of our terms, and the minimum age to hold an account with us is 18.

Data Retention and Verification Timelines

Several fixed timeframes govern how we verify players and how long we keep their information.

These timeframes apply equally across currencies and payment methods, from GBP to crypto deposits such as BTC and ETH.

Your Rights Over Your Account and Data

You can manage, correct and protect the personal data we hold on you through several account tools and support channels.

• Update your details any time via My Account > Personal Information, where your first name, last name, date of birth, mobile number, country, city and address are stored.
• Recover access to your account through the password reset process if you forget your login details.
• Sign back in safely via account login, using the username you chose at registration, which cannot be changed later.
• Request self-exclusion by email, choosing a period between 6 months and 5 years, with 6 months applied by default.
• Ask for a temporary time-out through support, which reopens your account automatically once the chosen period ends.
• Request a refund on unplayed funds within 14 days of crediting, or 30 days if your account was accessed by someone else, subject to ID checks within 5 days and an admin fee of up to 20%.
• Raise a formal complaint about how your data or account has been handled, and we will respond accordingly.

Account Ownership Checks and Restricted Regions

We only allow one account per person, and every deposit must come from a payment method registered in your own name. If we find shared wallets or accounts used between players, we close the account and apply a 20% settlement fee on the balance.

Players registering from Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or any FATF-blacklisted country cannot open an account with us. Accounts linked to Russia or Belarus are closed with the balance retained, while Georgian accounts are closed with deposits refunded minus a 20% fee.

Any dispute over how we handle your data falls under the law of Curaçao, and claims must be brought before a competent court there. If you have a question about your personal data, our support team is available 24/7 through live chat and email, reachable from the Contact button on every page, with a separate email address for business and affiliate enquiries.