Velobet Responsible Gambling Tools and Help

Responsible gambling tools at Velobet

At Velobet UK, we provide a small set of concrete tools so that play stays within what each person can afford, rather than relying on willpower alone. These sit alongside our games and promotions, and none of them require a reason or an explanation to use. We built them to be simple to switch on and simple to adjust through our 24/7 support team.

Limits, time-outs and self-exclusion

We let players set account limits to cap deposits before they become a problem. A time-out can be requested through support and the account reopens automatically once the chosen period ends, giving a short break without closing the account for good. Self-exclusion is available for anyone who needs a longer pause, from 6 months up to 5 years, requested by email, with 6 months applied as the default length if no other period is specified.

Our support line is staffed 24/7 by live chat and email, reachable through the Contact button present on every page, so a request to set a limit, pause play or self-exclude can be made at any hour rather than during fixed office times.

Where to find extra help

Alongside our own tools, several independent organisations offer support for anyone worried about their gambling, and we point players towards them rather than handling everything in-house. We also support the use of parental control software on shared or family devices.

• Gamblers Anonymous — peer support meetings for people affected by gambling
• GamCare — independent advice and support services for gambling concerns
• Gambling Therapy — a free resource for anyone affected by gambling harm
• Net Nanny — parental control software to restrict access on shared devices
• CyberPatrol — parental control software for managing household internet access
• CYBERsitter — parental control software that can block gambling sites on a device

Our minimum age to register and play is 18, and anyone wanting to manage their account, including turning on a limit or requesting self-exclusion, can do so through account access once signed in.

Keeping play manageable over time

We design account controls to be adjusted as circumstances change, not as a one-time setting. A deposit limit set during account registration can later be tightened through support, and a time-out gives a cooling-off period without the finality of full self-exclusion. Choosing self-exclusion instead means the account stays closed for the full term selected, from 6 months to 5 years, and reopening early is not something support can override once it is confirmed by email.

Before any of these tools come into play, it helps to understand the rest of the account, including how deposits and withdrawals work and what applies to bonus terms under the welcome offers. Our full overview on everything we offer brings these details together in one place, so a decision to pause or limit play can be made with the full picture rather than guesswork. If a problem arises with how a limit or exclusion request was handled, our complaints process sets out what happens next.